Reference

Terms That Cover Your Account on 9o55

These terms set out how your account works, what we expect from you, and what you can expect from us — including how deposits through bKash, Nagad, and Rocket are handled and what happens when you need support.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction & eligible regions
9o55 Terms That Cover Your Account on 9o55
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Your account data is stored securely and is not passed to third parties outside of standard verification processes. We use SSL encryption across all account pages and payment flows, including bKash, Nagad, and Rocket transaction screens. You have the right to request a copy of the account data we hold, to ask us to correct inaccurate records, or to close your account at any time by contacting support.

Data Retention We retain account and transaction records for as long as required by applicable regulation. You can request a summary of what we hold at any time through support.
Account Security Each login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.
Correction Requests If your name, mobile number, or wallet details are recorded incorrectly, raise a correction request via live chat with supporting documents — we update records within our standard processing window.
Account Closure You can close your account by contacting support. Any verified balance will be returned to your registered bKash, Nagad, or Rocket wallet after the standard withdrawal verification step.
TERMS QUERY CONTACT

Reach Us About Any Terms Question

If something in these terms is unclear or you need to flag an account issue — a bKash deposit not reflecting, a withdrawal held at verification, or an account access problem — our support team is the right place to start. Raise the specific issue and include your registered mobile number so we can match it to your account quickly.

Team online

Live Chat

Open the chat widget from any page on 9o55. Give your account mobile number and describe the terms or account issue directly.

Email Support

Write to our support address with your account details and the specific clause or transaction you are querying. We respond in order of receipt.

In-Account Help

Log in, head to account settings, and use the Help section to submit a terms or payment query tied directly to your account record.

Common Questions About These Terms

These questions cover the points we hear most often about account rules, wallet conditions, and what these terms actually require from you day to day.

Continuing to use your account after a terms update counts as acceptance. We will notify you of material changes via the contact details on your account before the update takes effect.

Your withdrawal will be held until verification is completed. Submit a copy of your national ID to support, and we will match the records before releasing the payment to your wallet.

No. Deposits must come from a wallet registered in your own name. Third-party wallet deposits breach these terms and may result in the account being reviewed or suspended.

Access and eligibility depend on your local law and the region you are in. We do not guarantee lawful access in every jurisdiction — you are responsible for checking the rules where you are.

Contact support via live chat or email with your account mobile number and a data request. We will confirm what records we hold and provide a summary through your registered contact details.

Shared account use, automated access, mismatched wallet details, or activity inconsistent with personal play can all trigger a review. Support will contact you before any permanent action is taken.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.