Reference

How 9o55 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your access secure.

Account data only — no surplus collectionbKash, Nagad, Rocket payment data protectedYour rights: access, correction, deletionJurisdiction-dependent eligibility applies

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What We Collect and Why It Matters

9o55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — your name, email address, phone number and date of birth. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference and wallet identifier associated with that payment.

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We do not store your mobile wallet PIN or full account credentials at any point. Beyond account setup, we log device type, browser session data and IP address to protect your account from unauthorised access. If our support team contacts you, any exchange — whether through
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live chat or email — is stored securely and linked to your account record. We use this data to verify your identity, process your transactions and meet our obligations under applicable law. We do not sell your personal data to third parties, and we share it
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only with payment processors, fraud-prevention services and regulatory bodies where the law requires. Your payment context — whether you use bKash, Nagad or Rocket — is used solely to route and verify your transactions. Availability of this platform and the protections described here depend on your
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local law and the eligible regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Your account data sits behind SSL encryption at every point — login, payment confirmation and session activity included. We do not keep data longer than necessary: once your account is closed and any outstanding transaction records are settled, personal identifiers are removed from active systems on a rolling schedule. Cookies on our platform track session state and payment flow, not browsing habits outside 9o55. You can review and clear cookie preferences from your browser settings at any time.

SSL Encryption on Every Session

Every login, payment confirmation via bKash or Nagad, and live session on your account moves through SSL-encrypted channels. We do not hold plain-text credentials anywhere in our system.

Cookie Use Is Session-Scoped

We use cookies to keep your session active and remember your payment method preference — bKash, Nagad or Rocket. We do not use cookies to track your activity outside our platform.

Data Retention Is Time-Limited

We keep your account data only as long as your account is active or as required by applicable law. After closure, personal identifiers are removed from live systems on a set schedule.

No Third-Party Data Sales

Your personal data and payment records are never sold. We share data only with payment processors handling bKash, Nagad or Rocket transfers, and with authorities where law requires it.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access your data, request a correction, or ask us to delete your account record, contact our support team directly. We handle privacy requests separately from standard account queries so they reach the right team without delay. Responses are issued to the email address registered on your account.

Email Privacy Request Send your data access or deletion request to our support email. Include your registered phone number so we can match your account record quickly.

Live Chat Support Start a live chat session from your account dashboard. Tell the agent this is a privacy query and it gets escalated to our data handling team directly.

Account Help Centre The Help Centre inside your account has a dedicated privacy section. You can raise a request there without leaving the page you're on.

Common Questions About Your Data at 9o55

These are the questions we hear most often about how we handle account data, payment records and your rights under this policy. If your question is not covered here, contact support directly from your account dashboard.

We collect your name, email address, phone number and date of birth at registration. When you deposit via bKash, Nagad or Rocket, we also record the transaction reference tied to that payment.

No. We never store your mobile wallet PIN or full wallet credentials. Only the transaction reference and wallet identifier are recorded so we can verify your payment was received.

Yes. Email our support team from the address registered on your account and ask for a data access request. We will respond with a summary of the information we hold on your account.

Contact support via live chat or email and state that you want your data deleted. Once any open transactions are settled, we will remove your personal identifiers from active systems.

We retain records only as long as required by applicable law or to resolve any outstanding transactions. After that, personal identifiers are cleared from live storage on a rolling schedule.

Availability of our platform and the protections in this policy depend on your local law and eligible regions. We recommend checking whether access is permitted under your local regulations before using the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBangladesh bKash Help 513 InfoTerms & Conditions

How 9o55 Handles Your Personal Information

How We Protect and Manage Your Account Data

SSL Encryption on Every Session

Cookie Use Is Session-Scoped

Data Retention Is Time-Limited

No Third-Party Data Sales

Reach Us About Your Privacy Rights

Common Questions About Your Data at 9o55

01 What personal data does 9o55 collect when I open an account?

02 Does 9o55 store my bKash or Nagad PIN?

03 Can I request a copy of the data 9o55 holds on me?

04 How do I ask 9o55 to delete my personal data?

05 How long does 9o55 keep my account data after I close my account?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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